Why do I still see a charge for a cancelled order?

When submitting an Order Request through Dines, the value of the bill is 'pre-authorised' by the payment processor, which means the funds required to cover the cost of the bill are taken off of your 'available balance' and held aside to be sent to the Venue when they accept your Order Request. 

When your Order is declined, the pre-authorised amount will be released and the funds will return back into your card's available balance.

Depending on how your card issuer handles pre-authorised charges, this may appear as either a Refund on your card statement, or you will simply have this 'Pending' charge value disappear from your card statement shortly and your available balance will increase again.